Frequently Asked Questions
HOW FAR ARE THE HOT SPRINGS?
5 miles north of the Plaza Hotel on Hot Springs Road
DO YOU HAVE A POOL?
No – we have hot springs!
DO YOU HAVE A GYM/WORKOUT FACILITY?
No, but the City has a great Recreation Center two miles from the Plaza and you can get a day pass. Ask at the front desk for directions!
DO YOU HAVE ENTERTAINMENT? WHO AND WHEN? WHAT KIND OF MUSIC?
We often host events at the Plaza from local musicians to traveling performers, from New Mexican Folk to classical. Ask the front desk for upcoming events!
ARE YOU A PET FRIENDLY HOTEL?
Of course. Just $10/day for the extra housekeeping, two pets max.
WHAT IS YOUR PET POLICY?
We love ’em. But only service pets are permitted in restaurant and bar.
I HAVEN’T RECEIVED A CONFIRMATION EMAIL – WHAT DO I DO?
Call our front desk to verify reservations: 505.425.3591
WHEN DOES LONGMIRE SHOOT THERE?
Last year was Longmire’s season finale. But we’re always filming something! Most recent was a new TV series Roswell New Mexico, the netflix movie Rattlesnake, and Our Lady for MGM and Epix with Ben Kingsley.
HOURS OF OPERATION IN THE BAR & RESTAURANT?
Please visit our dining page
WHAT KIND OF FOOD DO YOU SERVE IN THE RESTAURANT/BAR?
Please see full menu Plaza Dining Menu here
ARE CHILDREN ALLOWED IN THE BAR?
Any time before 5 – accompanied by an adult
ARE THERE SPECIAL RATES FOR GOVERNMENT/CORPORATE OFFICIALS?
Yes – we honor all published per-diems based on availability. Please check with the front desk!
HOW MANY PEOPLE CAN YOUR BALLROOM HOLD?
With tables and a buffet – 180. With a plated seating arrangement – 100.
WHAT AMENTITIES DOES THE BALLROOM OFFER?
Free wi-fi, catering, dance floor, projector and lights, optional buffet for special events. Please contact our Range Cafe Event Coordinator for further details:
IS THERE FREE WI-FI?
Yes – throughout the hotel
DO YOU HAVE SMALLER MEETING ROOMS?
We have 2:
Salon A – max of 32 people (comfortably)
Library – max of 20 people (comfortably)
DO YOU SERVE FREE BREAKFAST?
No, but there is free coffee & tea in the morning, or a coupon for later risers.
WHERE ARE PLACES TO SHOP?
Mostly along the Plaza and Bridge Street: Plaza Antiques, Tito’s, Tome on the Range, etc
WHERE CAN I FIND OTHER RESTAURANTS?
Please ask our very knowledgeable concierge
IS THERE A GARAGE TO PARK, OR IS IT FREE PARKING?
Free parking all along the Plaza
HOW FAR IS HIGHLANDS UNIVERSITY?
1.5 miles – a nice walk around the Plaza and down Bridge Street (the Old Santa Fe Trail)
WHAT IS THE CANCELLATION POLICY?
To reserve your room call us at 505-425-3591. We also welcome tour groups, but you must reserve well in advance. The total room fee will be taken as a deposit in advance to confirm your reservation. If you would like to cancel, you must do so 7 days prior your arrival date to receive a full refund of your deposit.